JevBench
Failure archive / run 001

608 preserved failures

Complete wrong-prediction set from the 3,080-case Banking77 run.

CONF is the confidence the provider returned, not the maximum of the published probability vector. The two differ on roughly 44% of rows because the probabilities in the result log are rounded to two decimals. LATENCY is client-observed round-trip time with no network floor measured, so it is not model compute time.

CASEINPUTEXPECTEDPREDICTEDCONFLATENCY
0001How do I locate my card?card_arrivallost_or_stolen_card0.93696 ms
0004Is there a way to know when my card will arrive?card_arrivalcard_delivery_estimate0.83741 ms
0006When will I get my card?card_arrivalcard_delivery_estimate0.79324 ms
0010Is it normal to have to wait over a week for my new card?card_arrivalcard_delivery_estimate0.69307 ms
0011How do I track my card?card_arrivalcard_delivery_estimate0.64713 ms
0012How long does a card delivery take?card_arrivalcard_delivery_estimate0.991006 ms
0016I have been waiting longer than expected for my bank card, could you provide information on when it will arrive?card_arrivalcard_delivery_estimate0.84311 ms
0023How long should my new card take to arrive?card_arrivalcard_delivery_estimate0.93261 ms
0033How do I know when my card will arrive?card_arrivalcard_delivery_estimate0.85306 ms
0038Is there tracking info available?card_arrivalcard_delivery_estimate0.50291 ms
0042I would like to reactivate my card.card_linkingactivate_my_card0.99283 ms
0049Can I put my old card back into the system? I just found it/card_linkingactivate_my_card0.50292 ms
0056Hello, I found the card I misplaced and I need to reactive it, how do I do that?card_linkingactivate_my_card0.86341 ms
0058How do I view the card I received in the app?card_linkinggetting_virtual_card0.92264 ms
0063I found my card, I would like to reactivate it.card_linkingactivate_my_card0.89575 ms
0065Can I reactivate my lost card that I found this morning in my jacket pocket?card_linkinglost_or_stolen_card0.78267 ms
0073Can I reactivate a card I thought I lost?card_linkinglost_or_stolen_card0.95298 ms
0077Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket.card_linkingactivate_my_card0.65266 ms
0122I made a currency exchange and think I was charged more than I should of been.card_payment_wrong_exchange_rateexchange_charge0.95247 ms
0126This rate is too low. Are you sure your using the right exchange rate.card_payment_wrong_exchange_rateexchange_rate0.93959 ms
0130My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much.card_payment_wrong_exchange_rateexchange_charge0.91297 ms
0139Why am I being charged more ?card_payment_wrong_exchange_rateextra_charge_on_statement0.98353 ms
0146The exchange rate seems off on this transactioncard_payment_wrong_exchange_rateexchange_rate0.80285 ms
0148Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please.card_payment_wrong_exchange_rateexchange_rate0.98405 ms
0149I'm pretty sure something went wrong with my exchange. I changed Russian Ruble to UK pounds and was charged way too much!card_payment_wrong_exchange_rateexchange_charge0.84256 ms
0157How can I check the exchange rate applied to my transaction?card_payment_wrong_exchange_rateexchange_rate1.00270 ms
0166I would like a refund on the extra pound I was charged.extra_charge_on_statementrequest_refund0.79294 ms
0170I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about?extra_charge_on_statementcard_payment_not_recognised0.64287 ms
0173When will the $1 transaction be credited to me?extra_charge_on_statementtransfer_timing0.41276 ms
0193Can you help me with a weird charge? It's a pound charge that never goes away from the statement view on the app I'm using. It's not described as anything but "Pending", and that status has never changed during the last two days.extra_charge_on_statementpending_card_payment0.82902 ms
0197It's been two weeks, why has the transaction for $1.00 not been reversed?extra_charge_on_statementreverted_card_payment?0.53261 ms
0228Why am I unable to take money from my card but the statement says the transaction is still pending?pending_cash_withdrawalpending_card_payment0.71270 ms
0233I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on?pending_cash_withdrawalpending_card_payment0.56241 ms
0237My account was charged for a withdraw I tried to make that was decline.pending_cash_withdrawaldeclined_cash_withdrawal0.63371 ms
0241If I request that my funds be held, what currencies do you use?fiat_currency_supportsupported_cards_and_currencies0.59304 ms
0244Does your system support multiple currency.fiat_currency_supportsupported_cards_and_currencies0.65276 ms
0246Do you support any currency?fiat_currency_supportsupported_cards_and_currencies0.55301 ms
0247There is an incoming payment into my account, but it is deactivated. Will they still be processed?fiat_currency_supportreceiving_money0.78284 ms
0248What currencies do you do exchanges for?fiat_currency_supportsupported_cards_and_currencies0.53916 ms
0251Where can I exchange my money for EUR?fiat_currency_supportexchange_rate0.32540 ms
0252Is it permissible to hold money in multiple currencies?fiat_currency_supportsupported_cards_and_currencies0.50288 ms
0256How do I change currencies to euros?fiat_currency_supportexchange_via_app0.46351 ms
0261What options do I have for holding currencies?fiat_currency_supportsupported_cards_and_currencies0.56290 ms
0265Am I able to exchange currencies?fiat_currency_supportexchange_via_app0.55267 ms
0269I want to make a currency exchange to EU.fiat_currency_supportexchange_via_app0.58313 ms
0272Can I exchange currencies?fiat_currency_supportexchange_via_app0.54294 ms
0275How man currencies can I hold?fiat_currency_supportsupported_cards_and_currencies0.63353 ms
0277How do I accept exchanges to EU?fiat_currency_supportcountry_support0.59304 ms
0280What countries can I travel to and have access to their currencies?fiat_currency_supportcountry_support0.86299 ms
0281I need my card now!card_delivery_estimatecard_arrival0.55284 ms
0282my card was not in the mail again can you advise?card_delivery_estimatecard_arrival0.96306 ms
0283i need my card quickcard_delivery_estimatecard_arrival0.41854 ms
0306Send my card as soon as you are able to.card_delivery_estimatecard_arrival0.39286 ms
0311I need my card to come as soon as possible.card_delivery_estimatecard_arrival0.59329 ms
0313I am waiting for my card to arrive.card_delivery_estimatecard_arrival0.93344 ms
0314I need my card as soon as possible.card_delivery_estimatecard_arrival0.45335 ms
0334where is theft-top option?automatic_top_uplost_or_stolen_card0.35280 ms
0346Can I space out how often money is transferred along my travels?automatic_top_uptransfer_timing0.99258 ms
0358Is there a top-up feature, if there isn't a lot of money left?automatic_top_uptopping_up_by_card0.45290 ms
0369How do I unblock my card using the app?card_not_workingpin_blocked0.39263 ms
0378My card was declined today when eating and I need to know what's wrong.card_not_workingdeclined_card_payment1.00313 ms
0380How can I resolve a problem where my card won't go through at all?card_not_workingdeclined_card_payment0.63326 ms
0398Nothing goes through on my card.card_not_workingdeclined_card_payment0.61273 ms
0407How are currencies exchanged?exchange_via_appexchange_rate0.83291 ms
0410How do I interconvert between AUD and GBP?exchange_via_appexchange_rate0.93271 ms
0411What all currencies can be exchanged?exchange_via_appfiat_currency_support0.49357 ms
0414Can I get some money exchanged?exchange_via_appexchange_rate0.52382 ms
0415Is it possible to change to another currency?exchange_via_appfiat_currency_support0.72311 ms
0417How would I use my money in a different country?exchange_via_appcountry_support0.89332 ms
0419Can I change to another currency?exchange_via_appfiat_currency_support0.73309 ms
0420I need AUD not GBP, how do I change it?exchange_via_appfiat_currency_support0.60295 ms
0421What is the best way to exchange currency?exchange_via_appexchange_rate0.83260 ms
0422If I need GBP instead of AUD what do I do?exchange_via_appfiat_currency_support0.44599 ms
0424I might need AUD instead of GBP, how to change?exchange_via_appfiat_currency_support0.47314 ms
0426Change currencyexchange_via_appfiat_currency_support0.62385 ms
0429What currency's can i exchange for?exchange_via_appfiat_currency_support0.46330 ms
0430What currencies will this app exchange?exchange_via_appfiat_currency_support0.45264 ms
0435Can I change my currency from USD to EUR?exchange_via_appfiat_currency_support0.78270 ms
0436I think I want AUD and not GBP, can you help?exchange_via_appfiat_currency_support0.65296 ms
0522Where can I view my PIN?pin_blockedchange_pin0.71315 ms
0528How do I reset my PIN, I can't seem to use my card?pin_blockedchange_pin0.68326 ms
0538I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back?pin_blockedcard_swallowed1.00306 ms
0553How do I reset my PIN?pin_blockedchange_pin0.95297 ms
0556My card's frozen, what can I do?pin_blockedcard_not_working0.83281 ms
0563what is required documents for new card process ?contactless_not_workingorder_physical_card0.39337 ms
0587what is the charges for new card?contactless_not_workingorder_physical_card0.38274 ms
0600Should i reinstall the payment app?contactless_not_workingcard_not_working0.22527 ms
0601how much do you charge to accept transferstop_up_by_bank_transfer_chargetransfer_fee_charged0.46565 ms
0602I would like to make a transfer. How much does it cost?top_up_by_bank_transfer_chargetransfer_fee_charged0.93336 ms
0603I need to make a transfer, what will the fee be?top_up_by_bank_transfer_chargetransfer_fee_charged0.94301 ms
0604If I make a top-up are there charges applied?top_up_by_bank_transfer_chargetop_up_by_card_charge0.79300 ms
0605Can I also transfer with SWIFT?top_up_by_bank_transfer_chargetransfer_into_account0.92289 ms
0606Are SWIFT transfers accepted?top_up_by_bank_transfer_chargetransfer_into_account0.80310 ms
0607I would like to refill my account using SWIFT.top_up_by_bank_transfer_chargetransfer_into_account0.85320 ms
0610Is it possible to get a transfer from SWIFT?top_up_by_bank_transfer_chargetransfer_into_account0.75325 ms
0611Do I have to pay any fees in order to receive money?top_up_by_bank_transfer_chargereceiving_money0.96991 ms
0612How much am I charged to receive money?top_up_by_bank_transfer_chargereceiving_money0.93262 ms
0613Will you deal with SWIFT transfers?top_up_by_bank_transfer_chargetransfer_into_account0.86320 ms
0614Will there be any charges for money received?top_up_by_bank_transfer_chargereceiving_money0.95364 ms
0615Will a transfer incur a fee?top_up_by_bank_transfer_chargetransfer_fee_charged0.99271 ms
0616Are there charges for receiving a SEPA transfer?top_up_by_bank_transfer_chargereceiving_money0.48296 ms
0618Will I be charged if someone needs to send me money?top_up_by_bank_transfer_chargereceiving_money0.91285 ms
0619What are the fees for top-ups?top_up_by_bank_transfer_chargetop_up_by_card_charge0.79357 ms
0621What are the charges for receiving money?top_up_by_bank_transfer_chargereceiving_money0.97303 ms
0622What is the fee to receive money?top_up_by_bank_transfer_chargereceiving_money0.95286 ms
0623How much am I charged for a SEPA transfer?top_up_by_bank_transfer_chargetransfer_fee_charged0.96363 ms
0624How much is the fee for a SEPA transfer?top_up_by_bank_transfer_chargetransfer_fee_charged0.93282 ms
0625What'll it charge me for a SEPA transfer?top_up_by_bank_transfer_chargetransfer_fee_charged0.89867 ms
0627Do you do SWIFT transfers?top_up_by_bank_transfer_chargetransfer_into_account0.87272 ms
0629Will I be charged for a SEPA transfer?top_up_by_bank_transfer_chargetransfer_fee_charged0.93319 ms
0630is there a fee for a transfer? if so how much will it be?top_up_by_bank_transfer_chargetransfer_fee_charged0.97282 ms
0631Please tell me about SWIFT transfers at this bank.top_up_by_bank_transfer_chargetransfer_into_account0.84288 ms
0633Can you tell me what the transfer policy is?top_up_by_bank_transfer_chargetransfer_into_account0.61315 ms
0634Is a SWIFT transfer okay?top_up_by_bank_transfer_chargetransfer_into_account0.85277 ms
0635Will I be charged a fee if I receive a SEPA transfertop_up_by_bank_transfer_chargereceiving_money0.55259 ms
0637What us the fee to transfer money from my bank?top_up_by_bank_transfer_chargetransfer_fee_charged0.53287 ms
0638Do I get charged if i am getting money?top_up_by_bank_transfer_chargereceiving_money0.96491 ms
0639Can you tell me the total cost of a transfer?top_up_by_bank_transfer_chargetransfer_fee_charged0.97254 ms
0640can i do a transfer with swifttop_up_by_bank_transfer_chargetransfer_into_account0.90405 ms
0642My card was topped this morning but I can't see the funds. Why didn't it complete?pending_top_uptop_up_failed0.521007 ms
0645Is there a reason my top up hasn't gone throughpending_top_uptop_up_failed0.93332 ms
0650I do not see a top-up processed.pending_top_uptop_up_failed0.51281 ms
0651I topped up but it didn't completepending_top_uptop_up_failed0.99337 ms
0662top up did not completepending_top_uptop_up_failed1.00290 ms
0667OMG! I'm trying to load my card and it wont top up! I desperately need the money either on my card or in my bank, where is it?pending_top_uptop_up_failed0.97317 ms
0672It doesn't look like the top-up completed.pending_top_uptop_up_failed0.80248 ms
0681I made a transaction this morning and would like to revert it.cancel_transferreverted_card_payment?0.75350 ms
0682Can i cancel a charge?cancel_transferrequest_refund0.56286 ms
0688I would like to revert a transaction I did this morningcancel_transferreverted_card_payment?0.76331 ms
0697I want to reverse my transaction from earliercancel_transferreverted_card_payment?0.48382 ms
0698Is there a way to revert my transaction from this morning?cancel_transferreverted_card_payment?0.79358 ms
0714I made an error in payment yesterday and I need it fixed asap because it's for my rent tomorrow.cancel_transferfailed_transfer0.21304 ms
0719Can I change the amount I made on a payment that I made to the payment is correct.cancel_transferwrong_amount_of_cash_received0.22503 ms
0774Where is the money I pushed it's on my mobile app as being withdrawn.wrong_amount_of_cash_receivedpending_cash_withdrawal0.87264 ms
0776My cash withdrawal was partly declinedwrong_amount_of_cash_receiveddeclined_cash_withdrawal0.99961 ms
0800Will declined funds I tried to withdraw be returned to me?wrong_amount_of_cash_receiveddeclined_cash_withdrawal0.94323 ms
0804I show another charge on my card from when I used it, why?card_payment_fee_chargedextra_charge_on_statement0.47330 ms
0805Why do I get charged additional fees on some payments, but not others?card_payment_fee_chargedextra_charge_on_statement0.54299 ms
0808There is an unauthorized fee.card_payment_fee_chargedextra_charge_on_statement0.92317 ms
0809I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before.card_payment_fee_chargedextra_charge_on_statement0.77265 ms
0813im not sure what this charge is forcard_payment_fee_chargedextra_charge_on_statement0.57272 ms
0816Why did I have to pay more when I do it with my card?card_payment_fee_chargedtop_up_by_card_charge0.64261 ms
0825So what items actually come with extra feescard_payment_fee_chargedextra_charge_on_statement0.79281 ms
0829For the first time I got a fee on my account. How do I know when you charge these fees?card_payment_fee_chargedextra_charge_on_statement0.85370 ms
0830Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated to a payment that was extra that no one made me aware of before at all.card_payment_fee_chargedextra_charge_on_statement0.91837 ms
0836There is a fee on my account. Why?card_payment_fee_chargedextra_charge_on_statement0.98288 ms
0841I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem?transfer_not_received_by_recipientbalance_not_updated_after_bank_transfer0.36253 ms
0843I am still waiting for a transaction to be completedtransfer_not_received_by_recipientpending_transfer0.89307 ms
0846How long does it take for a transfer to get to a recipient?transfer_not_received_by_recipienttransfer_timing1.00274 ms
0847How can the recipient see my money transaction?transfer_not_received_by_recipientreceiving_money0.48589 ms
0850how long do money transfers take?transfer_not_received_by_recipienttransfer_timing1.00302 ms
0852Where is the transfer I started?transfer_not_received_by_recipientpending_transfer0.95312 ms
0853transaction failed?transfer_not_received_by_recipientdeclined_card_payment0.69264 ms
0862The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked.transfer_not_received_by_recipientpending_transfer0.94335 ms
0865Where is the transaction I made to a friend?transfer_not_received_by_recipientpending_transfer0.73264 ms
0867Im waiting for my transaction to go through.transfer_not_received_by_recipientpending_transfer0.63291 ms
0868I made a transaction and it is taking a very long time to go through.transfer_not_received_by_recipienttransfer_timing0.47282 ms
0869Is there a reason why my transaction is taking so long?transfer_not_received_by_recipienttransfer_timing0.71298 ms
0870How long will it take for my transaction to be completed?transfer_not_received_by_recipienttransfer_timing0.93305 ms
0874When will my funds transfer?transfer_not_received_by_recipienttransfer_timing0.96298 ms
0876How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours.transfer_not_received_by_recipienttransfer_timing0.72955 ms
0877How long until my friend receives my transaction?transfer_not_received_by_recipienttransfer_timing0.98292 ms
0879I am still awaiting the completion of the transaction.transfer_not_received_by_recipientpending_transfer0.861142 ms
0880I transferred some money but the recipient is having trouble withdrawing.transfer_not_received_by_recipientreceiving_money0.42325 ms
0882I need support options, I want to top my cardsupported_cards_and_currenciestopping_up_by_card0.94251 ms
0883I have 1 other US card. Can you take that?supported_cards_and_currenciestopping_up_by_card0.35343 ms
0887I only own one other credit card from the USA. Will it be accepted?supported_cards_and_currenciescard_acceptance0.68257 ms
0889Can I use my American Express to add money to my account?supported_cards_and_currenciestopping_up_by_card0.81334 ms
0891Can I use American Express to add money into my account?supported_cards_and_currenciestopping_up_by_card0.69286 ms
0892Will you accept my other card from the U.S.?supported_cards_and_currenciescard_acceptance0.671005 ms
0894Will you accept my other card?supported_cards_and_currenciescard_acceptance0.82451 ms
0895I would like to add money to my account through my American Express.supported_cards_and_currenciestopping_up_by_card0.98270 ms
0899How do I transfer funds from my American Express into my account?supported_cards_and_currenciestopping_up_by_card0.621967 ms
0900How can I use American Express to add money to my account?supported_cards_and_currenciestopping_up_by_card0.96272 ms
0903Are US credit cards accepted?supported_cards_and_currenciescard_acceptance0.49282 ms
0912What cards to do you support to top up.supported_cards_and_currenciestopping_up_by_card0.57268 ms
0913Do you accept other currencies besides US Dollars?supported_cards_and_currenciesfiat_currency_support0.59272 ms
0914Can I use any currency to add money?supported_cards_and_currenciesfiat_currency_support0.49292 ms
0915Is my currency okay to add money with?supported_cards_and_currenciesfiat_currency_support0.58344 ms
0917How can I use American Express to add funds to my account?supported_cards_and_currenciestopping_up_by_card0.95273 ms
0956When should I receive my virtual card?getting_virtual_cardcard_delivery_estimate0.52335 ms
0963Can I use my card for payment all over the world?card_acceptancecountry_support0.62359 ms
0967Are there any limits on where I can use my card?card_acceptancecountry_support0.54330 ms
0980I am traveling to Germany, Will I be able to use my card there?card_acceptancecountry_support0.91294 ms
1005Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please.top_up_revertedtransaction_charged_twice0.811014 ms
1007The app wouldn't accept my top up.top_up_revertedtop_up_failed1.00528 ms
1009I believe my money did not go through with my top up, was there a problem on your end?top_up_revertedtop_up_failed0.95302 ms
1011I put money into my account for the minimum balance but the application didn't accept.top_up_revertedtop_up_failed0.96318 ms
1014Why would my top up be cancelled?top_up_revertedtop_up_failed0.54302 ms
1018I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on?top_up_revertedtop_up_failed0.91281 ms
1021What happened to my top-up?top_up_revertedtop_up_failed0.45273 ms
1034Causes of top-up cancellationtop_up_revertedtop_up_failed0.50253 ms
1037Im very upset as my top-up was canceled and I have no idea why.top_up_revertedtop_up_failed0.50553 ms
1039On my last transaction it seem that my top-up was not successful.top_up_revertedtop_up_failed1.00326 ms
1040I'd like to know why my top-up was canceled please.top_up_revertedtop_up_failed0.55425 ms
1053I made a deposit this morning but it is still pending?balance_not_updated_after_cheque_or_cash_depositpending_top_up0.58562 ms
1054cash deposit to my account has shown a red flag.balance_not_updated_after_cheque_or_cash_depositverify_source_of_funds0.67251 ms
1055I have paid money into my account but it doesn't show.balance_not_updated_after_cheque_or_cash_depositbalance_not_updated_after_bank_transfer0.39290 ms
1057Are cheques accepted to my account? Mine didn't seem to work.balance_not_updated_after_cheque_or_cash_deposittop_up_by_cash_or_cheque0.89318 ms
1068Why does my account not accept cash deposits?balance_not_updated_after_cheque_or_cash_deposittop_up_by_cash_or_cheque0.98274 ms
1075How long does it take to process cheque deposits?balance_not_updated_after_cheque_or_cash_deposittop_up_by_cash_or_cheque0.55285 ms
1081I have a strange payment in my statementcard_payment_not_recognisedextra_charge_on_statement0.62506 ms
1093There are some strange charges on my card that I didn't make from a few days ago. Is my card stolen and if so should I cancel it? Will I get refunded the charges?card_payment_not_recognisedcompromised_card0.68395 ms
1097Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this?card_payment_not_recognisedcompromised_card0.74297 ms
1101Please put a freeze on my card, I am worried there has been some payments on it and I don't know what for.card_payment_not_recognisedcompromised_card0.65298 ms
1104What should I do to get transactions off of my account if I didn't make them? My card must have been compromised and I need to freeze it asap!card_payment_not_recognisedcompromised_card1.00287 ms
1111I see a charge on my account that I don't recall making. I feel like my account may have been compromised.card_payment_not_recognisedcompromised_card0.70310 ms
1116There is a strange payment on my statement. What should I do?card_payment_not_recognisedextra_charge_on_statement0.62342 ms
1162I'd rather not verify my identity.why_verify_identityunable_to_verify_identity0.64349 ms
1163do I need to verify my identity every time I log into my account?why_verify_identityverify_my_identity0.53348 ms
1165Can I make transfers before identity verification?why_verify_identityunable_to_verify_identity0.28337 ms
1168Can I use my account without verifying my identity?why_verify_identityunable_to_verify_identity0.42327 ms
1170Do I have to do an identity check?why_verify_identityverify_my_identity0.55281 ms
1171I would like to not have to do the identity verification.why_verify_identityunable_to_verify_identity0.58269 ms
1172Can I still use my account, even though the identity verification has not passed yet?why_verify_identityunable_to_verify_identity0.98369 ms
1179May I use my account now, even though the identity verification has not gone through yet?why_verify_identityunable_to_verify_identity0.87294 ms
1180Do I need to verify my identity to use my account?why_verify_identityverify_my_identity0.73350 ms
1183Can i make transactions before identity verification is complete?why_verify_identityunable_to_verify_identity0.58260 ms
1187Since my id hasn't been verified, when can I use my account?why_verify_identityunable_to_verify_identity0.70278 ms
1188I won't verify my identity.why_verify_identityunable_to_verify_identity0.90289 ms
1189I want to skip verification of my identity.why_verify_identityunable_to_verify_identity0.62285 ms
1190I do not wish to verify my identity.why_verify_identityunable_to_verify_identity0.72274 ms
1192what is the identity check?why_verify_identityverify_my_identity0.47361 ms
1193What other methods are there to verify my identity?why_verify_identityverify_my_identity0.86331 ms
1194Do I need to verify my identity?why_verify_identityverify_my_identity0.83515 ms
1195Do I need to verify my identity each time I wish to use my account?why_verify_identityverify_my_identity0.64311 ms
1196Can I use my account if the identity verification is not complete?why_verify_identityunable_to_verify_identity0.92250 ms
1198Do I have to verify my identity?why_verify_identityverify_my_identity0.67275 ms
1210Help my verify my id.unable_to_verify_identityverify_my_identity0.98264 ms
1216The app will not let me into my account.unable_to_verify_identitypasscode_forgotten0.89278 ms
1226What do i need to verify my id?unable_to_verify_identityverify_my_identity0.98327 ms
1228How do I show this stupid system that this is really my identity?unable_to_verify_identityverify_my_identity0.51718 ms
1231How long will it take for my ID to verify?unable_to_verify_identityverify_my_identity0.85273 ms
1237The app won't let me log in as myself.unable_to_verify_identitypasscode_forgotten0.55368 ms
1241What do I do with my card PIN?get_physical_cardchange_pin0.88262 ms
1242Is the PIN delivered separately?get_physical_cardcard_arrival0.52318 ms
1243I do not have my pinget_physical_cardpasscode_forgotten0.58291 ms
1244Are PIN separately?get_physical_cardchange_pin0.67262 ms
1245I cannot seem to find my PIN. Where is it?get_physical_cardpasscode_forgotten0.77339 ms
1246How do I set-up my PIN for the new card?get_physical_cardchange_pin0.64274 ms
1247How do I find my card PIN?get_physical_cardchange_pin0.72331 ms
1248is my card PIN saved in the appget_physical_cardchange_pin0.74308 ms
1249I don't know where to look to find my PIN.get_physical_cardpasscode_forgotten0.59330 ms
1250where in the app can i find out about my new pinget_physical_cardchange_pin0.91418 ms
1251Where in the app can I find my PIN?get_physical_cardchange_pin0.68283 ms
1252I just got my new card but am not sure how to check its PIN.get_physical_cardchange_pin0.65336 ms
1253do i need a pinget_physical_cardatm_support0.42301 ms
1254If I need a PIN for my card, where is it located?get_physical_cardchange_pin0.74836 ms
1255what is my card PINget_physical_cardchange_pin0.60340 ms
1256And what about the Card's PIN?get_physical_cardchange_pin0.92292 ms
1257About this card PIN?get_physical_cardchange_pin0.90324 ms
1258I received my card but not my PIN.get_physical_cardcard_arrival0.82265 ms
1259Why can't I see my PIN?get_physical_cardchange_pin0.46307 ms
1260what is the process for setting up a pinget_physical_cardchange_pin0.95368 ms
1261Does my PIN come with my card?get_physical_cardcard_arrival0.53273 ms
1262Where can I find the card PIN?get_physical_cardchange_pin0.66270 ms
1263Why isn't my PIN available yet?get_physical_cardchange_pin0.57243 ms
1264Is my PIN located on my account somewhere?get_physical_cardchange_pin0.49333 ms
1265Please help in finding my card PIN, thank you!get_physical_cardchange_pin0.67308 ms
1266Where is my PIN number located?get_physical_cardchange_pin0.63482 ms
1267I still don't have my pin.get_physical_cardchange_pin0.45361 ms
1268So what about the card PIN?get_physical_cardchange_pin0.89304 ms
1269I cannot locate the card PIN.get_physical_cardchange_pin0.49297 ms
1270I need my PINget_physical_cardchange_pin0.53351 ms
1271Where can I find my PIN?get_physical_cardchange_pin0.59279 ms
1272When do I receive my PINget_physical_cardchange_pin0.42291 ms
1273Help me find my card pin!get_physical_cardchange_pin0.63331 ms
1274Is PIN delivered separately?get_physical_cardcard_arrival0.45934 ms
1275I can not find my card pin.get_physical_cardchange_pin0.54271 ms
1276What do I need to do for a PIN?get_physical_cardchange_pin0.94631 ms
1277Why can't I find my PIN?get_physical_cardpasscode_forgotten0.68362 ms
1278Where is the card PIN?get_physical_cardchange_pin0.60298 ms
1279What is my card's PIN?get_physical_cardchange_pin0.57272 ms
1280where can user find pin?get_physical_cardchange_pin0.59284 ms
1297Am I allowed to use any card to make a payment?visa_or_mastercardsupported_cards_and_currencies0.57308 ms
1298What are the available cards?visa_or_mastercardsupported_cards_and_currencies0.82640 ms
1316What major card payments are accepted?visa_or_mastercardsupported_cards_and_currencies0.48288 ms
1322WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEAREDtopping_up_by_cardcard_payment_not_recognised0.63284 ms
1326Can friends add to my accounttopping_up_by_cardreceiving_money0.68270 ms
1328Why can't I see my topup in my wallet anymore?topping_up_by_cardtop_up_reverted0.47257 ms
1330How do my friends top up my accounttopping_up_by_cardreceiving_money0.57273 ms
1331I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened.topping_up_by_cardfailed_transfer0.67288 ms
1332Where's the money that got charged to my card? It's not showing up in my account balancetopping_up_by_cardpending_card_payment0.722141 ms
1334I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared.topping_up_by_cardtop_up_failed0.40645 ms
1335I have friends that would like to top-up my account is that possible?topping_up_by_cardreceiving_money0.55305 ms
1337Can I give my friends access to my account so they can top it up for me?topping_up_by_cardreceiving_money0.44315 ms
1338I did a top-up, but I'm not seeing it in my wallet yet.topping_up_by_cardpending_top_up0.97357 ms
1339i know i entered the right info, but my top up isn't in my balancetopping_up_by_cardpending_top_up0.58353 ms
1340Will my friend be able to top off my account?topping_up_by_cardreceiving_money0.27322 ms
1342Why isn't my top up showing on my wallet?topping_up_by_cardpending_top_up0.83279 ms
1343I tried to top up using my card, but now the money just disappeared!topping_up_by_cardtop_up_failed0.46583 ms
1345I tried to use my card to top up but all of the money has disappeared.topping_up_by_cardtop_up_failed0.60320 ms
1347How can someone add money to my account?topping_up_by_cardreceiving_money0.79327 ms
1348Cannot access my top up.topping_up_by_cardtop_up_failed0.59579 ms
1349Are my friends able to add funds to my account?topping_up_by_cardreceiving_money0.60321 ms
1352Why is my money gone right when I attempted to top uptopping_up_by_cardtop_up_failed0.55286 ms
1354My friends want to top up my accounttopping_up_by_cardreceiving_money0.66593 ms
1357I topped up my card but the money disappeared.topping_up_by_cardtop_up_reverted0.42527 ms
1358Why don't I see my top up in my wallet?topping_up_by_cardpending_top_up0.75900 ms
1359Why can't I see the top-up amount I just added to my account?topping_up_by_cardpending_top_up0.89311 ms
1360Are my friends able to top up my account?topping_up_by_cardreceiving_money0.56549 ms
1361How can i get multiple disposble cards.disposable_card_limitsget_disposable_virtual_card0.881024 ms
1382How can I create many temporary cards daily?disposable_card_limitsget_disposable_virtual_card0.661070 ms
1389I need to create several disposable cards per day.disposable_card_limitsget_disposable_virtual_card0.78362 ms
1392How many virtual cards do I get?disposable_card_limitsgetting_virtual_card0.90260 ms
1395What can I use a virtual disposable card for?disposable_card_limitsget_disposable_virtual_card0.78319 ms
1414I think my identity has been stolen, can you check on unauthorized charges?compromised_cardcard_payment_not_recognised0.54251 ms
1422How do I freeze my card using the app?compromised_cardlost_or_stolen_card0.50278 ms
1426How do I freeze my account?compromised_cardterminate_account0.34330 ms
1441Do all ATMs take this card?atm_supportcard_acceptance0.51437 ms
1485what is this charge on my accountdirect_debit_payment_not_recognisedextra_charge_on_statement0.72253 ms
1486im so mad right now. theres several charges that I think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. DO something please.direct_debit_payment_not_recognisedcard_payment_not_recognised0.761116 ms
1487someone stole my moneydirect_debit_payment_not_recognisedcompromised_card0.41312 ms
1489There's a debit on my account that I didn't do.direct_debit_payment_not_recognisedcard_payment_not_recognised0.59329 ms
1490I may have a fraud charge on my debit statement.direct_debit_payment_not_recognisedcard_payment_not_recognised0.52376 ms
1492Weird charges are appearing in my debit account.direct_debit_payment_not_recognisedextra_charge_on_statement0.65268 ms
1493Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do.direct_debit_payment_not_recognisedcard_payment_not_recognised0.92351 ms
1494There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm?direct_debit_payment_not_recognisedcard_payment_not_recognised0.93321 ms
1497Unknown direct depositdirect_debit_payment_not_recognisedreceiving_money0.48274 ms
1499There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not?direct_debit_payment_not_recognisedcard_payment_not_recognised0.93255 ms
1500A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible to trace back who that is just to make sure?direct_debit_payment_not_recognisedcard_payment_not_recognised0.80353 ms
1502I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled?direct_debit_payment_not_recognisedcard_payment_not_recognised0.94341 ms
1505Can I dispute a payment even if I notice it several weeks after it was made?direct_debit_payment_not_recognisedcard_payment_not_recognised0.63430 ms
1507I don't think I made this charge on my debit statement.direct_debit_payment_not_recognisedcard_payment_not_recognised0.66301 ms
1511I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this?direct_debit_payment_not_recognisedcard_payment_not_recognised0.87321 ms
1512I don't recognize a debit payment that was made and would like to find out about the payment.direct_debit_payment_not_recognisedcard_payment_not_recognised0.65304 ms
1513I am concerned about the security in my account and would like to make a dispute.direct_debit_payment_not_recognisedcompromised_card0.59287 ms
1517Someone has taken my money and I don't know whodirect_debit_payment_not_recognisedcard_payment_not_recognised0.66296 ms
1518I was charged on my account that shouldn't be there.direct_debit_payment_not_recognisedextra_charge_on_statement0.80345 ms
1563This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately?declined_cash_withdrawalcard_not_working0.71324 ms
1574I can't get money out of the ATMdeclined_cash_withdrawalatm_support0.84254 ms
1580Why did the ATM machine fail to give me a cash withdrawal?declined_cash_withdrawalatm_support0.50351 ms
1581My ATM transaction was unsuccessful.declined_cash_withdrawalatm_support0.65309 ms
1590Why didn't the ATM give me my money?declined_cash_withdrawalatm_support0.73314 ms
1592The ATM isn't giving out any money.declined_cash_withdrawalatm_support0.85388 ms
1596Why could I not choose cash at the ATM?declined_cash_withdrawalatm_support0.58251 ms
1600atm would not give me cashdeclined_cash_withdrawalatm_support0.62258 ms
1606Why has my payment not gone through?pending_card_paymentdeclined_card_payment0.97293 ms
1611I made this payment days ago so why hasn't it gone through yet?pending_card_paymentpending_transfer0.58266 ms
1627I was double charged, and the second charge is showing as "pending". How long will it be before I get my money back once the second charge has been refunded?pending_card_paymenttransaction_charged_twice0.79293 ms
1628I have waited 15 days, but my payment still hasn't cleared.pending_card_paymentpending_transfer0.29294 ms
1658my phone was taken! can you place cancel my account so no one uses itlost_or_stolen_phoneterminate_account0.52292 ms
1664I was mugged and everything taken. What do I do to protect my account?lost_or_stolen_phonelost_or_stolen_card0.90310 ms
1666Someone attacked me yesterday and took my things, so I am unable to use the app. I am in need of some help.lost_or_stolen_phonelost_or_stolen_card0.54280 ms
1673Someone stole my cards!lost_or_stolen_phonelost_or_stolen_card0.99282 ms
1679I got mugged yesterday and can't use the app.lost_or_stolen_phonelost_or_stolen_card0.65292 ms
1690I wasn't charged the correct amount for an item I purchased, how can I fix this?request_refundextra_charge_on_statement0.56298 ms
1692Please stop my purchase.request_refundcancel_transfer0.61245 ms
1702Can you cancel my purchase?request_refundcancel_transfer0.62361 ms
1703How do I cancel a previous purchaserequest_refundcancel_transfer0.53311 ms
1710I want this amount reversed out of my account.request_refundreverted_card_payment?0.43357 ms
1722Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate?declined_transferdeclined_card_payment1.00267 ms
1723I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct.declined_transferfailed_transfer0.99926 ms
1727How can I fix my card, it got declined twice.declined_transferdeclined_card_payment0.96291 ms
1731The card got declined twice when I tried to use it to buy something online yesterday.declined_transferdeclined_card_payment1.00290 ms
1735How do I contact customer support about a transfer?declined_transfertransfer_into_account0.22310 ms
1736You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing.declined_transferdeclined_card_payment0.70291 ms
1737Why was I unable to do a transfer?declined_transferfailed_transfer0.64398 ms
1738Trouble transferring transaction contact for helpdeclined_transferfailed_transfer0.54295 ms
1740When I try and to buy something using my card it keeps getting declined.declined_transferdeclined_card_payment1.00361 ms
1752Double check your funds may be declineddeclined_transferdeclined_card_payment0.87863 ms
1753I can't transfer money from my account.declined_transferfailed_transfer0.83384 ms
1755I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken?declined_transferdeclined_card_payment1.00971 ms
1756I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken?declined_transferdeclined_card_payment1.00305 ms
1757My card is being declined online. Could you tell me what might be broken or wrong with the account?declined_transferdeclined_card_payment0.98260 ms
1759I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please?declined_transferdeclined_card_payment1.00264 ms
1768How long does it take for a refund?Refund_not_showing_uprequest_refund0.56305 ms
1791I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my moneyRefund_not_showing_uprequest_refund0.65364 ms
1793It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account.Refund_not_showing_uprequest_refund0.68280 ms
1797I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back. Thank you.Refund_not_showing_uprequest_refund0.93295 ms
1799How long will it take to get my refundRefund_not_showing_uprequest_refund0.48297 ms
1836My card didn't work in one of the shops.declined_card_paymentcard_not_working0.67270 ms
1842How long for money transfer to show?pending_transfertransfer_timing0.91286 ms
1852How long can an EU transfer take?pending_transfertransfer_timing1.00314 ms
1860When will the transfer go through?pending_transfertransfer_timing0.92300 ms
1863When will my transfer go through?pending_transfertransfer_timing0.90339 ms
1865When will the transfer be completed?pending_transfertransfer_timing0.95344 ms
1867I would like to know why my payment is still pending, can you help?pending_transferpending_card_payment0.98283 ms
1868Someone transferred money to me and it doesn't showpending_transfertransfer_not_received_by_recipient0.47317 ms
1869How long does a transfer take to be confirmed?pending_transfertransfer_timing0.96296 ms
1876The transfer is coming up as pending the payment is due today. Will I be charged a fee?pending_transfertransfer_fee_charged0.63278 ms
1880How long does it take for a money transfer to show?pending_transfertransfer_timing0.96276 ms
1935My ATM got stuck and I'm not sure what to do.card_swallowedatm_support1.00262 ms
1955What should I do with my atm that got stuck?card_swallowedatm_support0.95286 ms
1959WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back?card_swallowedatm_support0.50336 ms
2080When will money be available in my account?transfer_timingreceiving_money0.49357 ms
2081I think my card payment has been stoppedreverted_card_payment?declined_card_payment0.96302 ms
2085Why was my payment cancelled?reverted_card_payment?declined_card_payment0.53558 ms
2093My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is?reverted_card_payment?declined_card_payment1.00346 ms
2095why did the app refuse to make an approved paymentreverted_card_payment?declined_card_payment0.97315 ms
2097My credit card cancelled a payment for a purchase.reverted_card_payment?declined_card_payment0.71365 ms
2101I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon.reverted_card_payment?transfer_not_received_by_recipient0.98419 ms
2102what happens to the funds if a merchant refuses the paymentreverted_card_payment?declined_card_payment0.58377 ms
2103I am attempting to make a purchase online, but my card is not working. I know there are funds available, is this an issue on the banks end?reverted_card_payment?declined_card_payment0.60298 ms
2104Why was my card payment cancelled?reverted_card_payment?declined_card_payment0.61305 ms
2106There must be an issue, why has my card been cancelled?reverted_card_payment?card_not_working0.69318 ms
2109I'm not sure why my card payment was cancelled, can you find out why?reverted_card_payment?declined_card_payment0.63291 ms
2110What is the reason that my card payment was cancelled?reverted_card_payment?declined_card_payment0.49338 ms
2115What happens if a merchant doesn't accept a payment?reverted_card_payment?card_acceptance0.58498 ms
2118Someone stopped my paymentreverted_card_payment?declined_card_payment0.82333 ms
2161I've tried numerous times to submit a transfer of funds. Why isn't it going through?beneficiary_not_allowedfailed_transfer0.89333 ms
2162I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that?beneficiary_not_alloweddeclined_transfer0.58691 ms
2163I am not able to do a transfer to an accountbeneficiary_not_allowedtransfer_into_account0.76318 ms
2164I was unable to make a transfer to another account.beneficiary_not_allowedfailed_transfer0.93465 ms
2165I had a transfer blockedbeneficiary_not_alloweddeclined_transfer0.98886 ms
2166Can you please help me with this exchange? I am trying to get crypto and the app won't let me.beneficiary_not_allowedexchange_via_app0.97527 ms
2167How do I do a successful transfer to an account?beneficiary_not_allowedtransfer_into_account1.00329 ms
2168Why did I get a message saying that my transfer is not possible? I have done this before no problem. Please fix.beneficiary_not_alloweddeclined_transfer0.71290 ms
2169Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange thisbeneficiary_not_allowedexchange_via_app0.91279 ms
2170I tried to transfer money but it said it wasn't possible? I've done this before and it worked why isn't it working now?beneficiary_not_allowedfailed_transfer0.54969 ms
2172I am having problems transferring to a beneficiary.beneficiary_not_allowedfailed_transfer0.55263 ms
2173What's the deal with no cryptocurrency on your app?beneficiary_not_allowedsupported_cards_and_currencies0.88271 ms
2174Why isn't my transfer not going through? I keep getting an error message.beneficiary_not_allowedfailed_transfer0.92284 ms
2175What are the rules for transferring to a beneficiary?beneficiary_not_allowedtransfer_into_account0.69285 ms
2176Can I transfer money to a beneficiery?beneficiary_not_allowedtransfer_into_account0.73304 ms
2177I have tried transferring money numerous times. All I keep getting is an error message. Can you tell me what is going on and how this van be fixed?beneficiary_not_allowedfailed_transfer0.98305 ms
2178I have a cryptocurrency exchange that won't go through. Please help me process it.beneficiary_not_allowedfailed_transfer0.42341 ms
2179Why wasn't I able to transfer to another account?beneficiary_not_allowedfailed_transfer0.58283 ms
2180The money would not transfer to a beneficiary.beneficiary_not_allowedfailed_transfer0.79564 ms
2181How come I'm not allowed to transfer funds right now? I just keep getting an error message.beneficiary_not_allowedfailed_transfer0.60377 ms
2182I couldn't do a transfer to an accountbeneficiary_not_allowedfailed_transfer0.57281 ms
2183A transfer to an account was not allowedbeneficiary_not_alloweddeclined_transfer0.58896 ms
2184Why did I receive an error message saying that my transfer was not possible?beneficiary_not_allowedfailed_transfer0.57322 ms
2186My transfer to beneficiary didn't go throughbeneficiary_not_allowedfailed_transfer0.94329 ms
2187Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past.beneficiary_not_alloweddeclined_transfer0.49958 ms
2188I couldn't make a transfer to a beneficiary!beneficiary_not_allowedfailed_transfer0.92309 ms
2190I am trying to exchange crypto and it's not working. Tell me how to fix this.beneficiary_not_allowedexchange_via_app0.72336 ms
2191The account transfer I was trying to do failed.beneficiary_not_allowedfailed_transfer1.00307 ms
2196Can you help with a transfer to an accountbeneficiary_not_allowedtransfer_into_account1.00296 ms
2197why isnt my account allowing transfersbeneficiary_not_alloweddeclined_transfer0.87497 ms
2198I want to buy cryptocurrency, but your app doesn't let me. Why?beneficiary_not_allowedsupported_cards_and_currencies0.45598 ms
2199i tried to make a transfer to a beneficiary and it didn't go throughbeneficiary_not_allowedfailed_transfer0.95244 ms
2200Why was a transfer to an account not allowed?beneficiary_not_alloweddeclined_transfer0.56500 ms
2214I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from?transfer_fee_chargedextra_charge_on_statement0.92295 ms
2215Hi, Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference. I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.transfer_fee_chargedtransfer_not_received_by_recipient0.75294 ms
2216Why did I get charged for something I bought online? Even though it was international, I thought it would be covered.transfer_fee_chargedextra_charge_on_statement0.38999 ms
2227I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference.transfer_fee_chargedtransfer_not_received_by_recipient0.57342 ms
2232In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users?transfer_fee_chargedextra_charge_on_statement0.48545 ms
2234What extra charges are there?transfer_fee_chargedextra_charge_on_statement0.97518 ms
2235I know that I am able to make transfers for free. That was something that I valued. After I bought something online from abroad I noticed that I got charged a fee? What is this and can it be removed?transfer_fee_chargedcard_payment_fee_charged0.43270 ms
2237I was charged for something I didn't expecttransfer_fee_chargedextra_charge_on_statement0.86269 ms
2248I get paid in GBP. Should I configure this and if so, where?receiving_moneyfiat_currency_support0.70295 ms
2249Is it possible for me to get money out in a different currency?receiving_moneysupported_cards_and_currencies0.291035 ms
2253Is GBP a supported currency?receiving_moneyfiat_currency_support0.57332 ms
2254Do I need to establish I am paid in GBP before a transfer?receiving_moneyverify_source_of_funds0.51366 ms
2259What do I need to do to transfer my paycheck to my account?receiving_moneytransfer_into_account0.87304 ms
2261Can I directly transfer my salary onto here?receiving_moneytransfer_into_account0.59271 ms
2263Is it possible to deposit money in GBP?receiving_moneyfiat_currency_support0.75318 ms
2264I received my salary in GBP. How do I change this to my currency?receiving_moneyexchange_via_app0.45938 ms
2267How do I deposit my paycheck to this account?receiving_moneytop_up_by_cash_or_cheque0.80269 ms
2271What if I need my salary in a different currency?receiving_moneyfiat_currency_support0.57274 ms
2272I receive my salary in GBP. Do I need to configure this somehwere?receiving_moneyfiat_currency_support0.46659 ms
2275can I transfer my salary if it's in a different currency?receiving_moneytransfer_into_account0.49299 ms
2277Is my salary eligible for this?receiving_moneyverify_source_of_funds0.82267 ms
2278My salary is in GBP; how can I note this in the app?receiving_moneyfiat_currency_support0.48263 ms
2296Why hasn't my transfer been made?failed_transferpending_transfer0.87315 ms
2301What are your policies for card transfers?failed_transfertransfer_into_account0.59326 ms
2314help me with my transferfailed_transfertransfer_into_account0.53276 ms
2315Says my transfer can't be completed?failed_transferdeclined_transfer0.52340 ms
2324I don't understand how to top up my account, can you please explain the process?transfer_into_accounttopping_up_by_card0.90293 ms
2329Can I add funds to the card directly from my bank account?transfer_into_accounttop_up_by_bank_transfer_charge0.42398 ms
2339How do I top up my card?transfer_into_accounttopping_up_by_card0.94322 ms
2342What methods can I use to add money to my account?transfer_into_accounttopping_up_by_card0.65336 ms
2365Can you give me information about verification code?verify_top_upverify_my_identity0.70288 ms
2414I need to get some more physical cards.getting_spare_cardget_physical_card0.49332 ms
2418My daughter would like a card as well, how can we make this happen?getting_spare_cardorder_physical_card0.43271 ms
2430Can i have a card to my daughter?getting_spare_cardorder_physical_card0.54348 ms
2438My daughter needs a card. Can I give her one of mine that's linked to my account?getting_spare_cardcard_linking0.43328 ms
2439My child needs a card, how can I add them to the account I currently have?getting_spare_cardorder_physical_card0.42349 ms
2440my daughter needs a card, how do i add her?getting_spare_cardorder_physical_card0.55295 ms
2467What methods can I use to top up my account?top_up_by_cash_or_chequetopping_up_by_card0.69404 ms
2478How can I top-up my card?top_up_by_cash_or_chequetopping_up_by_card0.94610 ms
2481How do I receive my physical cardorder_physical_cardcard_arrival0.48294 ms
2482I want a card. What is the procedure?order_physical_cardget_physical_card0.64299 ms
2483What do you charge for physical cards?order_physical_cardget_physical_card0.55968 ms
2484Where can I get my card at?order_physical_cardget_physical_card0.55397 ms
2485price of physical cardorder_physical_cardget_physical_card0.50298 ms
2487Send me a physical cardorder_physical_cardget_physical_card0.68412 ms
2489Can I request a physical card?order_physical_cardget_physical_card0.77336 ms
2490Is there a charge for physical cardsorder_physical_cardget_physical_card0.62290 ms
2491Do you charge for physical cardsorder_physical_cardget_physical_card0.52357 ms
2492Do you ship cards to where I live?order_physical_cardcountry_support0.67345 ms
2493For physical cards, do you charge?order_physical_cardget_physical_card0.46295 ms
2494I need to get an actual card so that I can use it for in person transactions. How would I do this?order_physical_cardget_physical_card0.90425 ms
2495Will I get a real card?order_physical_cardget_physical_card0.95304 ms
2496Where can you deliver cards?order_physical_cardcard_delivery_estimate0.33304 ms
2497Where are cards delivered to?order_physical_cardcard_arrival0.77932 ms
2498Please tell me how to get a physical card.order_physical_cardget_physical_card0.96325 ms
2499What is the charge for a physical card?order_physical_cardget_physical_card0.60581 ms
2500Is a non-electronic card available as wellorder_physical_cardget_physical_card0.76291 ms
2501How much does it cost in fees to use your card?order_physical_cardcard_payment_fee_charged0.94391 ms
2502How can I get a physical cardorder_physical_cardget_physical_card0.95274 ms
2503Can I get a physical card through this app?order_physical_cardget_physical_card0.93305 ms
2504can I have a non virtual card?order_physical_cardget_physical_card0.91293 ms
2505How do I get a physical card?order_physical_cardget_physical_card0.95929 ms
2506What are the fees to get a physical card?order_physical_cardget_physical_card0.93313 ms
2507Where can my card be delivered?order_physical_cardcard_arrival0.49333 ms
2508What will I be charged for a physical card?order_physical_cardget_physical_card0.54307 ms
2510What locations can a card be delivered to?order_physical_cardcard_arrival0.37290 ms
2511Where can I receive my card?order_physical_cardcard_arrival0.81312 ms
2512Where do you deliver cards by mail?order_physical_cardcountry_support0.40339 ms
2513How can I get a real-life card of my own?order_physical_cardget_physical_card0.91338 ms
2514Where will I find my card?order_physical_cardcard_arrival0.60309 ms
2515If I want a physical card, do I have to pay anything?order_physical_cardget_physical_card0.85237 ms
2516Where can cards be delivered?order_physical_cardcard_arrival0.46302 ms
2517I need a physical card.order_physical_cardget_physical_card0.89953 ms
2518What are the fees for a physical card?order_physical_cardget_physical_card0.55479 ms
2519How do I get an actual card?order_physical_cardget_physical_card0.93288 ms
2520Can I get a real card?order_physical_cardget_physical_card0.95403 ms
2525Why did the disposable virtual card which I used to pay a gym subscription get denied?virtual_card_not_workingdeclined_card_payment0.80408 ms
2527Are there restrictions for my disposable card since it does not seem to be working?virtual_card_not_workingdisposable_card_limits0.74292 ms
2532Can I make multiple online transactions with my virtual card?virtual_card_not_workingdisposable_card_limits0.70325 ms
2533Why was my virtual card declined when attempting to setup automatic billing?virtual_card_not_workingdeclined_card_payment0.66314 ms
2539My disposable virtual card has been rejected by the merchant earlier today. What should I do?virtual_card_not_workingdeclined_card_payment0.65261 ms
2545My card is just not working at this time.virtual_card_not_workingcard_not_working1.00290 ms
2549My transaction was just declined when I was using my disposable virtual card. What can I do?virtual_card_not_workingdeclined_card_payment0.72403 ms
2552How come my disposable virtual card used to pay for a gym subscription got rejected?virtual_card_not_workingdeclined_card_payment0.61323 ms
2561I did not get the right amount of money when I used a different country's currency.wrong_exchange_rate_for_cash_withdrawalcard_payment_wrong_exchange_rate0.341447 ms
2563I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have known about these charges I wouldn't have made a withdraw.wrong_exchange_rate_for_cash_withdrawalcash_withdrawal_charge0.96529 ms
2564Can you look to make sure the exchange rate is correctwrong_exchange_rate_for_cash_withdrawalexchange_rate0.97334 ms
2566Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge?wrong_exchange_rate_for_cash_withdrawalcash_withdrawal_charge0.45261 ms
2570A wrong exchange rate was applied to a transaction made abroad.wrong_exchange_rate_for_cash_withdrawalcard_payment_wrong_exchange_rate0.88278 ms
2572Is there a fee for exchanging cash?wrong_exchange_rate_for_cash_withdrawalexchange_charge0.99330 ms
2573Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply.wrong_exchange_rate_for_cash_withdrawalexchange_rate0.63529 ms
2576Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey homewrong_exchange_rate_for_cash_withdrawalcash_withdrawal_charge1.00299 ms
2577It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else.wrong_exchange_rate_for_cash_withdrawalcash_withdrawal_charge0.88303 ms
2580Can I make a withdraw if I am out of country from with out any fees at an ATM?wrong_exchange_rate_for_cash_withdrawalcash_withdrawal_charge0.86421 ms
2582I feel like too much money was taken during my currency exchange.wrong_exchange_rate_for_cash_withdrawalexchange_charge0.83302 ms
2586why is the exchange rate for a Foreign ATM differentwrong_exchange_rate_for_cash_withdrawalexchange_rate0.53277 ms
2588I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges!wrong_exchange_rate_for_cash_withdrawalcash_withdrawal_charge0.98310 ms
2592I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates?wrong_exchange_rate_for_cash_withdrawalexchange_rate0.74302 ms
2598I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known!wrong_exchange_rate_for_cash_withdrawalcash_withdrawal_charge0.98286 ms
2600Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until I arrive in Britain. Will a withdrawal involve extra charges?wrong_exchange_rate_for_cash_withdrawalcash_withdrawal_charge0.58473 ms
2605how do VR cards workget_disposable_virtual_cardgetting_virtual_card0.71512 ms
2613I just purchased a disposable virtual card. Am I able to use it for online purchases immediately?get_disposable_virtual_cardactivate_my_card0.39280 ms
2623how does a virtual card workget_disposable_virtual_cardgetting_virtual_card0.88317 ms
2638how many transactions can i make with a disposable cardget_disposable_virtual_carddisposable_card_limits1.00313 ms
2651How can I check to see if my top-up worked?top_up_failedverify_top_up0.97258 ms
2664Can you tell me if my pop-up went through?top_up_faileddeclined_card_payment0.15285 ms
2676I really need money from my card today, but my card is getting declined. Please help!!top_up_faileddeclined_card_payment0.54319 ms
2681I made a transfer a few hours ago from a UK banking account. I do not yet see the transfer. Please check on this for me.balance_not_updated_after_bank_transferpending_transfer0.71582 ms
2683How long will it take for my transferred money to show up?balance_not_updated_after_bank_transfertransfer_timing0.91324 ms
2686How long does it take for an international transfer into my account?balance_not_updated_after_bank_transfertransfer_timing0.93273 ms
2687The amount of time that transfers usually take from a UK account is what?I just completed a transfer and it is not showing up at all. I'm wondering at this point if everything is actually okay.balance_not_updated_after_bank_transfertransfer_timing0.49286 ms
2688When will my transfer be available in my account.balance_not_updated_after_bank_transfertransfer_timing0.87429 ms
2689I didn't get the money I transferredbalance_not_updated_after_bank_transfertransfer_not_received_by_recipient0.67317 ms
2691I transferred some money but I think it has gotten lost somewhere.balance_not_updated_after_bank_transfertransfer_not_received_by_recipient0.50361 ms
2692How long does a UK transfer take?balance_not_updated_after_bank_transfertransfer_timing1.00336 ms
2693Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it?balance_not_updated_after_bank_transferpending_transfer0.67370 ms
2694I made a transfer and am still waiting.balance_not_updated_after_bank_transferpending_transfer0.98244 ms
2695I made an out of country transfer and it hasn't went through yet.balance_not_updated_after_bank_transferpending_transfer0.86321 ms
2697Could you please check one of my transfer which i made few hours ago from my UK bank account, as its not showing yet.balance_not_updated_after_bank_transferpending_transfer0.85319 ms
2699I can't see my latest bank transferbalance_not_updated_after_bank_transferpending_transfer0.59294 ms
2702I transferred some money but it is yet to arrive.balance_not_updated_after_bank_transferpending_transfer0.49276 ms
2704Why don't I have my transfer?balance_not_updated_after_bank_transferpending_transfer0.61281 ms
2705Why isn't the transfer on my account showing up?balance_not_updated_after_bank_transferpending_transfer0.54373 ms
2707I have completed a transfer but it is not showing up.balance_not_updated_after_bank_transferpending_transfer0.65268 ms
2709How long until my transfer will be available to mebalance_not_updated_after_bank_transfertransfer_timing0.78278 ms
2711I made a bank transfer a couple of hours ago from my UK account. It hasn't appeared, can you check to make sure it went through?balance_not_updated_after_bank_transferpending_transfer0.65246 ms
2712My transfer is pending.balance_not_updated_after_bank_transferpending_transfer1.00321 ms
2713Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it?balance_not_updated_after_bank_transferpending_transfer0.78236 ms
2714Where is my transfer from [country]?balance_not_updated_after_bank_transferpending_transfer0.56303 ms
2717I need to know the time frame that is typical for a transfer from a UK account. I just made a transfer and it doesn't appear. I want to make sure everything is okay.balance_not_updated_after_bank_transfertransfer_timing0.79375 ms
2721Think someone has took money out with my card. What shall I do?cash_withdrawal_not_recognisedcompromised_card0.86299 ms
2722There is a withdrawal that isn't mind in the app.cash_withdrawal_not_recognisedpending_cash_withdrawal0.85422 ms
2723I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this?cash_withdrawal_not_recognisedlost_or_stolen_card0.87259 ms
2725My app shows some cash I didn't get.cash_withdrawal_not_recognisedwrong_amount_of_cash_received0.59337 ms
2731How do I freeze my bank card, as there has been a strange withdrawal?cash_withdrawal_not_recognisedcompromised_card0.63257 ms
2736i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent.cash_withdrawal_not_recognisedlost_or_stolen_card0.86297 ms
2742Some cash is showing up in my app that I did not get.cash_withdrawal_not_recognisedreceiving_money0.44297 ms
2746I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that?cash_withdrawal_not_recognisedlost_or_stolen_card0.83241 ms
2747How do I cancel my card? There are charges on my account that I didn't make.cash_withdrawal_not_recognisedcompromised_card0.54287 ms
2749Can anyone help me, I lost my wallet and they've started withdrawing from my account.cash_withdrawal_not_recognisedlost_or_stolen_card0.89385 ms
2752Help! My wallet was stolen and someone is taking money out. I need this money! What can I do?cash_withdrawal_not_recognisedlost_or_stolen_card0.89375 ms
2755Someone has stolen my card. Even though I have my card with me, someone just made a 500£ cash withdrawal. Please help as soon as possible.cash_withdrawal_not_recognisedcompromised_card0.58351 ms
2756Cash I didn't get shows in my app.cash_withdrawal_not_recognisedbalance_not_updated_after_cheque_or_cash_deposit0.36315 ms
2757There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately?cash_withdrawal_not_recognisedcompromised_card0.97277 ms
2762whats your exchange rateexchange_chargeexchange_rate1.00316 ms
2764Where do I find the exchange rate?exchange_chargeexchange_rate1.00303 ms
2830Is it okay to use a bank card to top uptop_up_by_card_chargetopping_up_by_card0.98323 ms
2834Is there a charge or discount if I use a European bank in a top up?top_up_by_card_chargetop_up_by_bank_transfer_charge0.99304 ms
2836Can I top up using an international cardtop_up_by_card_chargetopping_up_by_card0.49267 ms
2849Is there a way my new card can be renewed?activate_my_cardcard_about_to_expire0.97327 ms
2853WHAT CAN I DO AFTER THE CARD MISSINGactivate_my_cardlost_or_stolen_card1.00279 ms
2891Why did I get a fee?cash_withdrawal_chargeextra_charge_on_statement0.86237 ms
2918When I got cash, I'm pretty sure there was a glitch that overcharged me.cash_withdrawal_chargewrong_amount_of_cash_received0.94351 ms
2921Am I able to order a new card and have it sent to me in China?card_about_to_expireorder_physical_card0.65263 ms
2922Will you be able to send the new card to China?card_about_to_expirecountry_support0.54335 ms
2928how long and how much does it cost for new cardcard_about_to_expireorder_physical_card0.47271 ms
2940I will need to get a new card soon, how do I order?card_about_to_expireorder_physical_card0.84337 ms
2941going to need a new card what are the fees and time it takescard_about_to_expireorder_physical_card0.45574 ms
2949Can I receive a new card while I am in China?card_about_to_expirecountry_support0.28343 ms
2956What would the price be for an expired card replacement and how long will it take me to get it?card_about_to_expirecard_delivery_estimate0.33329 ms
2957in china, need new cardcard_about_to_expireorder_physical_card0.61421 ms
2960I need to know the cost and when I will receive a new card to replace an old one.card_about_to_expirecard_delivery_estimate0.39360 ms
2963My top-up for Google Pay isn't workingapple_pay_or_google_paytop_up_failed0.66263 ms
2967Top up on my Google Pay isn't working.apple_pay_or_google_paytop_up_failed0.70293 ms
2980My top up is not working in Apple Pay.apple_pay_or_google_paytop_up_failed0.59308 ms
2988I got my American Express in Apple Pay, why is top up not working?apple_pay_or_google_paytop_up_failed0.55293 ms
2989I got my American Express in Apple Bay but top up is not workingapple_pay_or_google_paytop_up_failed0.88394 ms
2992My American Express is in my Apple Pay and the top up is failing, why?apple_pay_or_google_paytop_up_failed0.74326 ms
2998Why isn't my top up working using my saved American Express in ApplePay?apple_pay_or_google_paytop_up_failed0.57355 ms
3025do the details of my profile have to match my documentsverify_my_identityedit_personal_details0.51429 ms
3041I live in the US but want to get a cardcountry_supportget_physical_card0.43381 ms
3049Now that I live in the US how can I get a card?country_supportget_physical_card0.54321 ms
3054how do i get a card if i am in the usacountry_supportget_physical_card0.62284 ms
3055Please help me get a new card, I reside in the United States.country_supportget_physical_card0.53349 ms
3059Where can I find your locations?country_supportatm_support0.86284 ms